I got an excellent deal for my car insurance and the woman on the phone was extremely helpful.
Date of experience : August 30, 2024
Reply from Direct Line
I’m glad to hear we were able to help, Dianne. Thank you for the positive feedback and the five-star review. Nathan
Aug 28, 2024Helpful when I called
Gave me a better quote
But I found cheaper prices online for similar cover
Date of experience : August 28, 2024
Reply from Direct Line
We hope you decided to stay with us for another year Rasiah. Thank you for your honest feedback. Kirsty
10 reviews 3 days agoFriendly person on phone, got some discount which is always a plus
Date of experience : August 28, 2024
Reply from Direct Line
Hi Donna. We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent customer service and are happy to know that our team member was helpful and friendly. Thank you for the five-star review. Nathan
14 reviews 6 days agoI've had various insurance policies with direct line for several years and have always been very impressed with their helpful and efficient service
Date of experience : August 28, 2024
Reply from Direct Line
Hi Craig. Thank you for your kind words. We appreciate your loyalty and I'm glad to hear you've had positive experiences with our service. Thank you for the five-star review. Nathan
14 reviews Aug 28, 2024The operatives that I spoke to were very helpful, polite and friendly but professional, however, some staff say that they will call you back but they don't.
Date of experience : August 28, 2024
Reply from Direct Line
This isn't the kind of service we expect to provide Angela. If you still need any help, you can get in touch via WhatsApp or Facebook on the links below. Kirsty
30 reviews Aug 28, 2024Great service by direct line. Competative pricing too, more than happy with the service i received.
Date of experience : August 28, 2024
Reply from Direct Line
We're delighted we made a five-star impression. Kirsty
Read 1 more review about Direct Line 15 reviews 2 days agoI had to make a change to my policy it was quick and simple to do. Treated with politeness and respect at all times
Date of experience : August 30, 2024
Reply from Direct Line
We're delighted to hear that you had a positive experience making changes to your policy. We appreciate your feedback about our team's politeness and respect. Ellie
Aug 28, 2024The gentleman was very helpful and checked all my questions and amended payment details there and then as requested
Date of experience : August 28, 2024
Reply from Direct Line
I’m glad to hear the consultant was helpful. Thank you for the positive feedback and the five-star review. Nathan
17 reviews 4 days agoFor the first time ever my renewal premium 'only' increased by 10%.
Date of experience : August 28, 2024
Reply from Direct Line
Hi Andrew. We appreciate you taking the time to share your experience. We understand that premium increases can be unexpected and sometimes frustrating. We strive to provide competitive rates and value to our customers and hope you decide to renew with us this year. Thank you for the review. Nathan
Aug 27, 2024The personal who dealt with my query was very professional and informative.
And gave me the best deal.
Date of experience : August 27, 2024
Reply from Direct Line
Our team are always there to help the best they can Fiona, thanks for sharing your experience. Kirsty
Aug 27, 2024The price has gone up by several hundred pounds a year and noone could say why. It is £250 more than any other quote.
Decided to stay as ran out of time to sort something else.
Date of experience : August 27, 2024
Reply from Direct Line
Lots of factors go into calculating your renewal premium; some are specific to you and your personal details William, however we also look at what's going on in the industry and beyond. We're glad to have you with us another year. Kirsty
12 reviews 2 days agoExcellent price even cheaper than last year.
Date of experience : September 02, 2024
Reply from Direct Line
We appreciate you taking the time to share your positive feedback. We're glad you found our pricing to be competitive. Ellie
6 days agoYet again I received a renewal invitation with a massively increased premium despite no claims & no change of risk - the man I spoke to on the phone was polite helpful & sorted me out a much lower & competitive price but I REALLY wish I didn't have to do this every year
Date of experience : August 27, 2024
Reply from Direct Line
Hi Mr. Green. We appreciate you taking the time to share your experience. We understand your frustration with the renewal process and the need to negotiate a fair price. I'm glad that you found our representative helpful and that you were able to secure a more competitive rate. Thank you for the review. Nathan
3 days agoI was able to have the cost reduced twice, but it is still surprisingly high.
Date of experience : August 30, 2024
Reply from Direct Line
Hi Mrs Randall. We appreciate you bringing this to our attention. I understand that the cost can be a concern, and we strive to make our services as affordable as possible. Our prices are reviewed yearly to reflect changes in claims costs and current market conditions, but it's never our intention to send you a price you're not happy with. We're always happy to check your renewal price, so please don't hesitate to get in touch. Nathan
Aug 28, 2024Top levels of cover, easy to deal with. Not always the cheapest but the level of cover exceeds most others.
Date of experience : August 28, 2024
Reply from Direct Line
We know we might not be the cheapest, but we do aim to be the best Christopher. Thank you for insuring with us this year. Kirsty
3 days agoMy claim was dealt with quickly and professionally
Date of experience : August 06, 2024
Reply from Direct Line
Thank you for your kind words. We are delighted to hear that your claim was handled promptly and professionally. We strive to provide our customers with the best possible service, and your feedback is greatly appreciated.
18 reviews Aug 28, 2024Not happy with the automatic renewal quote up by a huge amount then reduced when I phoned
Date of experience : August 28, 2024
Reply from Direct Line
Hi Sohail. Thanks for the review. We appreciate your feedback, as we're always looking for ways to improve. Our prices are reviewed yearly to reflect changes in claims costs and current market conditions, but it's never our intention to send you a price you're not happy with. We're always happy to check your renewal price, so please don't hesitate to get in touch. Nathan
25 reviews 2 days agoConcise and to the point annually. Best value too!
Date of experience : August 28, 2024
Reply from Direct Line
We appreciate your feedback and are thrilled to hear you find our service concise and competitive. Ellie
10 reviews Aug 29, 2024Don’t get rewarded for being loyal and every year keep increasing prices with no rationale.
Date of experience : August 28, 2024
Reply from Direct Line
Hi. Thanks for the review. We appreciate your feedback, as we're always looking for ways to improve. Our prices are reviewed yearly to reflect changes in claims costs and current market conditions, but it's never our intention to send you a price you're not happy with. We're always happy to check your renewal price, so please don't hesitate to get in touch. Nathan
4 hours agoExcellent service and a very helpful lady
Date of experience : September 04, 2024
Reply from Direct Line
We are thrilled to hear you had such a positive experience. We appreciate your kind words about our service and our team. Ellie
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Information written by the company
Direct Line began an insurance revolution. We started from scratch in the UK in April 1985 with a single product – car insurance, and just one way for our customers to buy – over the telephone. It was a revolutionary time as out went the middlemen, the forms and the jargon. In came speed, simplicity and a common‐sense human touch. And today we’re still revolutionising insurance. We have over ten million customers and a broad range of products and services over the phone and on the Internet.
